For Intermountain Healthcare's Connect Care Pro platform, should we prioritize adding more specialty consultations or improving the user interface for existing services?

Introduction

For Intermountain Healthcare's Connect Care Pro platform, we're facing a critical trade-off between expanding specialty consultations and enhancing the user interface for existing services. This decision will significantly impact our telemedicine offering and patient care quality. I'll analyze this trade-off by examining user needs, business goals, and technical considerations to provide a strategic recommendation.

Step 1

Clarifying Questions (3 minutes)

• Context: I'm thinking about the current state of Connect Care Pro. Could you share some insights on its current adoption rate and user satisfaction levels?

Why it matters: Helps gauge the urgency of UI improvements vs. expansion Expected answer: Moderate adoption, mixed satisfaction Impact: Low satisfaction would prioritize UI improvements

• Business Context: Based on Intermountain's strategic priorities, I'm assuming telemedicine is a key growth area. How does Connect Care Pro's performance align with overall revenue targets?

Why it matters: Determines resource allocation and prioritization Expected answer: Significant contributor to future growth projections Impact: Strong alignment would justify aggressive expansion

• User Impact: Considering patient demographics, I'm curious about the most requested specialty consultations. Can you provide insights on unmet demand?

Why it matters: Identifies potential high-impact specialties for expansion Expected answer: High demand for cardiology and mental health Impact: Clear demand would prioritize adding these specialties

• Technical: Given the platform's current architecture, I'm wondering about the complexity of integrating new specialties versus overhauling the UI. What's the engineering team's assessment?

Why it matters: Influences feasibility and timeline of each option Expected answer: New specialties easier to add than complete UI overhaul Impact: Easier integration would favor expansion in the short term

• Resource: Thinking about our current team structure, how are our UX/UI resources allocated compared to our specialty integration team?

Why it matters: Determines our capacity to execute on either option Expected answer: Stronger specialty integration team, limited UX resources Impact: Resource imbalance might necessitate hiring or reprioritization