What features could Bentley Systems add to its ProjectWise platform to streamline document management for large infrastructure projects?

Introduction

To streamline document management for large infrastructure projects on Bentley Systems' ProjectWise platform, we need to identify and implement key features that enhance collaboration, version control, and accessibility. I'll approach this challenge by analyzing user segments, pain points, and potential solutions, focusing on how we can improve the platform's efficiency and user experience.

Step 1

Clarifying Questions (5 mins)

• Looking at ProjectWise's position in the market, I'm thinking about its competitive landscape. Could you share insights on our main competitors and how ProjectWise currently differentiates itself?

Why it matters: Helps identify gaps in our offering and potential areas for improvement. Expected answer: Main competitors include Autodesk BIM 360 and Procore, with ProjectWise differentiating through its integration with other Bentley products. Impact on approach: Would focus on enhancing unique selling points and addressing competitor strengths.

• Considering the scale of infrastructure projects, I'm curious about the current user behavior patterns. What are the most common document types and workflows that users engage with on ProjectWise?

Why it matters: Identifies key areas for feature development and optimization. Expected answer: CAD files, BIM models, and project schedules are common, with review and approval workflows being critical. Impact on approach: Would prioritize features that streamline handling of these document types and workflows.

• Given the complexity of large infrastructure projects, I'm wondering about the current pain points in document management. What are the top 3 user complaints or feature requests we've received recently?

Why it matters: Directly informs our prioritization of new features and improvements. Expected answer: Slow loading times for large files, difficulty in managing version control across teams, and limited mobile access. Impact on approach: Would focus on performance optimization, enhanced version control features, and mobile-friendly solutions.

• Thinking about the product lifecycle, where does ProjectWise currently stand, and what are the key metrics driving this improvement initiative?

Why it matters: Helps align our feature development with overall product strategy. Expected answer: Mature product with steady growth, focusing on user retention and increasing average revenue per user (ARPU). Impact on approach: Would prioritize features that enhance user engagement and provide upsell opportunities.