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Introduction
The sudden increase in app crashes for Strava's Android users after the latest update is a critical issue that demands immediate attention. This problem not only affects user experience but could also impact user retention and the app's overall performance metrics. I'll approach this analysis systematically, focusing on identifying the root cause, validating hypotheses, and developing both short-term fixes and long-term solutions.
Framework overview
This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.
Step 1
Clarifying Questions (3 minutes)
Why it matters: This helps establish a clear timeline and potential correlation. Expected answer: The update was rolled out 3 days ago, and crashes increased within 24 hours. Impact on approach: A strong temporal correlation would focus our investigation on the update itself.
Why it matters: Android fragmentation could lead to compatibility issues. Expected answer: Crashes are more prevalent on devices running Android 11 and newer. Impact on approach: This would narrow our focus to potential incompatibilities with newer Android versions.
Why it matters: Understanding the scale helps prioritize the issue and allocate resources. Expected answer: Crash rate increased from 0.5% to 3% of active users. Impact on approach: A significant increase would warrant more urgent action and broader investigation.
Why it matters: This could reveal if the issue is related to specific features or user actions. Expected answer: Crashes are more common among users who use GPS tracking features. Impact on approach: This would focus our investigation on GPS-related functionality and associated code changes.
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