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Product Management Root Cause Analysis Question: Investigating decline in BlackBerry QNX automotive partnerships
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Nextsprints

Updated Jan 17, 2025

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Why has BlackBerry's QNX operating system seen a 15% decrease in new automotive partnerships over the past quarter?

Data Analysis Strategic Thinking Problem-Solving Automotive Technology IoT
Root Cause Analysis Operating Systems Automotive Tech Partnership Strategy BlackBerry

Introduction

BlackBerry's QNX operating system has experienced a 15% decrease in new automotive partnerships over the past quarter, raising concerns about its market position and future growth. This analysis will systematically identify, validate, and address the root cause of this decline, considering both immediate and long-term implications for BlackBerry's automotive strategy.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • Looking at the timing, I'm thinking there might be a seasonal component. Has this 15% decrease been adjusted for typical quarterly fluctuations in the automotive industry?

Why it matters: Seasonal patterns could mask underlying issues or exaggerate temporary fluctuations. Expected answer: The 15% decrease is already seasonally adjusted. Impact on approach: If not adjusted, we'd need to factor in industry seasonality before drawing conclusions.

  • Considering the competitive landscape, I'm curious about market share shifts. Have our competitors seen similar declines in new partnerships, or is this specific to QNX?

Why it matters: This helps distinguish between industry-wide trends and QNX-specific issues. Expected answer: Competitors have maintained or slightly increased their partnership rates. Impact on approach: If QNX-specific, we'd focus more on internal factors and competitive positioning.

  • Thinking about product lifecycle, I'm wondering about the maturity of our partnerships. Has there been any change in the renewal rate of existing partnerships during this period?

Why it matters: This could indicate whether the issue is with acquiring new partners or retaining existing ones. Expected answer: Renewal rates have remained stable. Impact on approach: If renewal rates are stable, we'd focus more on new partner acquisition strategies.

  • Considering recent product developments, have there been any significant changes or updates to the QNX system in the past 6-12 months that might have impacted its appeal to automotive partners?

Why it matters: Recent changes could have unintended consequences on partner perception or integration. Expected answer: A major update was released 9 months ago. Impact on approach: If a recent update is involved, we'd scrutinize its features and implementation more closely.

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