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Product Management Root Cause Analysis Question: Investigating sudden viewership decline for a major morning TV show
Image of author vinay

Vinay

Updated Dec 24, 2024

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Asked at NBC

15 mins

Why did NBC's Today Show experience a sudden 20% decrease in viewership during the month of July?

Data Analysis Problem Solving Market Research Media Broadcasting Entertainment
Root Cause Analysis Seasonal Trends Media Analytics Audience Retention Broadcast TV

Introduction

The sudden 20% decrease in NBC's Today Show viewership during July presents a complex challenge that requires a systematic approach to uncover the root cause. As we delve into this issue, we'll examine various factors that could contribute to such a significant drop in audience engagement. Our analysis will cover both internal and external elements, considering the show's content, production, competition, and broader market trends.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • Looking at the timing, I'm thinking this could be a seasonal trend. Is July typically a low-viewership month for the Today Show?

Why it matters: Seasonal patterns could explain the drop and inform our approach. Expected answer: July often sees lower viewership due to summer vacations. Impact on approach: If confirmed, we'd focus on comparing to previous Julys rather than adjacent months.

  • Considering recent changes, has there been any significant shift in the show's format or key personnel?

Why it matters: Internal changes could directly impact viewer engagement. Expected answer: No major changes in format or key personnel. Impact on approach: If changes occurred, we'd investigate their reception and impact.

  • Regarding audience segments, are we seeing a uniform 20% drop across all demographics?

Why it matters: Identifying affected segments could point to specific issues. Expected answer: The drop is more pronounced in certain age groups or regions. Impact on approach: We'd focus on understanding why these segments are disengaging.

  • Thinking about competition, has any rival show launched or significantly changed during this period?

Why it matters: External factors could be drawing viewers away. Expected answer: A competitor launched a new segment targeting a key demographic. Impact on approach: We'd analyze the competitor's offering and our differentiation strategy.

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