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Product Management Root Cause Analysis Question: Investigating Chrome OS boot time increase from 10 to 45 seconds

Asked at Google

15 mins

Why did Chrome OS boot time increase to 45 seconds on latest devices?

Data Analysis Problem Solving Technical Understanding Technology Consumer Electronics Cloud Computing
Google Performance Optimization Root Cause Analysis Operating Systems Chrome OS

Introduction

Chrome OS's boot time increase to 45 seconds on latest devices is a critical issue that demands immediate attention. This performance degradation directly impacts user experience and could potentially harm Chrome OS's reputation for fast, efficient computing. In this analysis, I'll systematically investigate the root cause, generate hypotheses, and propose solutions to address this problem.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • Looking at the timing, I'm thinking this might be a recent change. When exactly did we start observing this increase in boot time?

Why it matters: Helps pinpoint potential causes related to recent updates or changes. Expected answer: Within the last 1-2 months. Impact on approach: If recent, focus on recent changes; if gradual, look for cumulative effects.

  • Considering user segments, I'm wondering if this affects all Chrome OS devices or just specific models. Can you provide more details on which devices are experiencing this issue?

Why it matters: Narrows down potential hardware-specific or software compatibility issues. Expected answer: Primarily affecting newer, high-end models. Impact on approach: If model-specific, investigate hardware-software interactions; if universal, focus on OS-level changes.

  • Thinking about performance metrics, I'm curious about the previous average boot time. What was the typical boot time before this increase?

Why it matters: Establishes a baseline to understand the magnitude of the change. Expected answer: Previously around 10-15 seconds. Impact on approach: Significant increase suggests major system-level changes or issues.

  • Considering recent product changes, have there been any major updates to Chrome OS or new features rolled out recently?

Why it matters: Identifies potential software-related causes. Expected answer: Recent update introducing new security features. Impact on approach: Focus on impact of new features on boot process.

  • Regarding measurement accuracy, has there been any change in how boot time is measured or reported?

Why it matters: Ensures the problem isn't a result of changes in measurement methodology. Expected answer: No changes in measurement methods. Impact on approach: If unchanged, focus on actual performance issues; if changed, reassess the problem definition.

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