Introduction
The increase in Julo's business loan approval time from 2 to 5 days over the past quarter is a critical issue that demands immediate attention. This slowdown not only impacts customer satisfaction but also affects the company's operational efficiency and competitive edge in the fintech market. To address this problem, I'll employ a systematic approach to identify the root cause, validate our findings, and develop both short-term fixes and long-term solutions.
This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.
Step 1
Clarifying Questions (3 minutes)
Why it matters: Seasonal spikes could strain our approval process. Expected answer: Application volume is consistent with last year. Impact on approach: If volume isn't the issue, we'll focus on internal processes.
Why it matters: New models might be more stringent or require additional processing time. Expected answer: A minor update was implemented last month. Impact on approach: We'd need to investigate the impact of this update on approval times.
Why it matters: Staff changes could affect processing capacity and efficiency. Expected answer: The team size has remained stable. Impact on approach: We'd shift focus to process efficiency rather than staffing issues.
Why it matters: Inconsistent measurement could lead to false conclusions. Expected answer: The metric calculation hasn't changed. Impact on approach: We'd focus on actual process changes rather than measurement issues.
Practice similar questions
Subscribe to access the full answer
.png){kind=logo}
