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Product Management Design Question: Facebook Portal emergency feature concept with AI monitoring and social integration

Asked at Meta

15 mins

Design a feature for Facebook Portal to use in case of emergency.

Product Design Hard Member-only
Feature Design User Empathy Prioritization Social Media Smart Home Healthcare
Facebook Product Design Smart Home User Safety Emergency Response

Introduction

Designing an emergency feature for Facebook Portal presents an exciting opportunity to enhance user safety and leverage the device's capabilities in critical situations. I'll approach this challenge by first clarifying our objectives, then analyzing user needs, and finally proposing innovative solutions that align with Facebook's mission and technical capabilities.

Tip

Does this approach sound good? I'd be happy to adjust my focus if you have any specific areas you'd like me to emphasize.

Step 1

Clarifying Questions (3 minutes)

  • Based on the problem description, I'm thinking this feature would be integrated into Facebook's existing Portal device ecosystem. Is that correct?

Why it matters: This helps frame the solution within Facebook's existing infrastructure and user base. Expected answer: Yes, we're working within the Facebook Portal ecosystem. Impact on approach: We'd leverage existing Portal features and align with Facebook's privacy policies.

  • Given Facebook's focus on connecting people, I assume the goal is to create an emergency feature that enhances user safety while maintaining social connectivity. Does this align with your vision?

Why it matters: Ensures our solution aligns with Facebook's core mission. Expected answer: Yes, that's the general direction we're looking for. Impact on approach: We'd prioritize solutions that leverage social connections in emergencies.

  • Are there any specific types of emergencies we should focus on, or should we consider a broad range of scenarios?

Why it matters: Helps define the scope and complexity of our solution. Expected answer: Consider a broad range but prioritize the most common emergencies. Impact on approach: We'd design a flexible system adaptable to various emergency types.

  • Can we assume access to Portal's existing features like video calling, voice control, and smart home integration for this emergency feature?

Why it matters: Determines the technical capabilities we can leverage in our solution. Expected answer: Yes, all existing Portal features are available. Impact on approach: We'd integrate these features into our emergency response system.

Propose the Goal

Given Facebook's focus on connecting people and enhancing user experience, I believe the goal is to create an emergency feature for Portal that provides immediate assistance and leverages social connections to ensure user safety during critical situations. Does this align with your vision?

Define the Scope

Based on our discussion, I'll focus on designing a broad emergency response feature for Facebook Portal that integrates existing capabilities like video calling and voice control. We'll consider various emergency scenarios but prioritize the most common ones. The solution will aim to enhance user safety while maintaining Facebook's core value of social connectivity.

Tip

I'll take a moment to organize my thoughts before moving to the next step.

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