Introduction
Google Maps is my favorite Google product, and I'll explore how to improve it for elderly users. This task involves understanding the unique needs of older adults and adapting a complex, feature-rich application to better serve them. I'll outline my approach to enhancing Google Maps' accessibility, usability, and relevance for the elderly population.
Step 1
Clarifying Questions (5 mins)
Why this matters: Age-related changes vary widely, affecting our design approach. Hypothetical answer: Let's focus on users 65 and older. Impact: This helps us target age-specific challenges like vision and motor skills.
Why this matters: Identifies key areas for improvement and prioritization. Hypothetical answer: Navigation while driving, finding local services, and public transit information. Impact: Guides our focus on the most critical features for this demographic.
Why this matters: Ensures compliance and best practices in design for older adults. Hypothetical answer: Yes, we'll adhere to WCAG 2.1 guidelines and ADA requirements. Impact: Provides a framework for accessibility improvements across the app.
Why this matters: Influences our design decisions for different platforms. Hypothetical answer: Primarily smartphones, with some tablet and desktop usage. Impact: Helps prioritize mobile improvements while considering cross-platform consistency.
Assumptions:
- Our target users are 65 years and older.
- Primary use cases include navigation, local search, and public transit information.
- We'll focus on smartphone improvements but consider cross-platform consistency.
- Accessibility guidelines (WCAG 2.1 and ADA) will guide our design process.
At this point, you can ask interviewer to take a 1-minute break to organize your thoughts before diving into the next step.
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