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Product Management Design Question: WhatsApp disappearing messages feature concept sketch

Asked at Meta

15 mins

What is the problem statement of the new upcoming disappearing feature in Whatsapp?

Product Design Medium Member-only
Feature Design User Privacy Competitive Analysis Social Media Messaging Cybersecurity
Messaging Apps Product Design WhatsApp User Control Privacy Features

Introduction

The problem statement for WhatsApp's new disappearing feature revolves around enhancing user privacy and control over their conversations. This feature aims to address the growing concern of digital footprints and the permanence of online communications. I'll approach this design challenge by first clarifying the specifics of the problem, then analyzing the market and user needs, and finally proposing and evaluating potential solutions.

Tip

Does this sound like a good approach? I'm happy to adjust if you have any specific areas you'd like me to focus on.

Step 1

Clarifying Questions (3 minutes)

  • Based on the problem description, I'm thinking this is specifically for WhatsApp's existing product. Is that correct?

Why it matters: Helps frame the solution within WhatsApp's ecosystem and constraints Expected answer: Yes, it's for WhatsApp's existing platform Impact on approach: Would leverage WhatsApp's existing features and align with their privacy-focused ethos

  • I'm assuming WhatsApp has conducted some user research on the demand for this feature. Do we have access to any data on user preferences or pain points related to message permanence?

Why it matters: Informs our understanding of user needs and potential adoption rates Expected answer: Yes, there's some preliminary data available Impact on approach: Would use data to validate assumptions and prioritize features

  • Given WhatsApp's global user base, are we focusing on a specific region or demographic for the initial rollout of this feature?

Why it matters: Helps tailor the solution to specific cultural or regulatory requirements Expected answer: Initially targeting a broad, global audience Impact on approach: Would need to consider diverse use cases and cultural sensitivities

  • Are there any specific technical constraints or integration requirements we need to consider for this feature?

Why it matters: Ensures the proposed solution is feasible within WhatsApp's current architecture Expected answer: Need to work within existing encryption and data storage systems Impact on approach: Would influence the complexity and scope of potential solutions

Propose the Goal

Given WhatsApp's focus on user privacy and secure communication, I believe the goal of this feature is to empower users with more control over their digital footprint while maintaining the app's core functionality and ease of use. Does this align with your vision for the feature?

Define the Scope

For this product design challenge, should we focus on disappearing messages for individual chats, or should we also consider group chats and other types of content like media files?

Based on the answers, I'll assume we're designing a disappearing message feature for WhatsApp that:

  1. Targets a global audience
  2. Needs to work within WhatsApp's existing encryption and data storage systems
  3. Initially focuses on text messages in individual chats, with potential for expansion to other content types and group chats

Tip

I'll take a moment to organize my thoughts before moving on to the next step.

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