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Product Management Root Cause Analysis Question: Investigating drone delivery route optimization accuracy decline

Why has Prime Air route optimization accuracy decreased by 40%?

Data Analysis Problem Solving Technical Understanding E-commerce Logistics Aerospace
Data Analysis Amazon Root Cause Analysis Algorithm Optimization Drone Delivery

Introduction

The sudden 40% decrease in Prime Air route optimization accuracy is a critical issue that demands immediate attention. This analysis will systematically investigate the root cause, considering both internal and external factors that could be impacting the performance of our drone delivery system. We'll follow a structured approach to identify, validate, and address the underlying issues while keeping in mind both short-term fixes and long-term strategic implications.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • Looking at the timing, I'm thinking there might be a recent system change. Has there been any significant update to the route optimization algorithm or related systems in the past month?

Why it matters: Recent changes often correlate with performance shifts. Expected answer: Yes, there was a recent update. Impact on approach: If yes, we'd focus on the update's impact; if no, we'd look at other factors.

  • Considering the scale of the decrease, I'm wondering about the geographical spread. Is this decrease uniform across all regions, or are some areas more affected than others?

Why it matters: Helps identify if the issue is systemic or localized. Expected answer: The decrease varies by region. Impact on approach: If varied, we'd investigate region-specific factors; if uniform, we'd focus on global issues.

  • Given the complexity of route optimization, I'm curious about the specific metrics involved. How exactly is route optimization accuracy measured and has this definition changed recently?

Why it matters: Ensures we're addressing the correct problem and not a measurement issue. Expected answer: The metric hasn't changed. Impact on approach: If changed, we'd reassess the problem definition; if not, we'd proceed with current understanding.

  • Thinking about external factors, have there been any significant changes in weather patterns or airspace regulations that could affect drone operations?

Why it matters: External factors can significantly impact route optimization. Expected answer: No major external changes. Impact on approach: If yes, we'd investigate these factors; if no, we'd focus more on internal issues.

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