Introduction
To enhance Workday's time tracking functionality for remote workers, we need to consider the unique challenges and needs of this growing segment of the workforce. I'll approach this product improvement case by first clarifying our understanding of the current situation, then analyzing user segments and pain points, before proposing and evaluating potential solutions.
Step 1
Clarifying Questions (5 mins)
Why it matters: Determines the scope of our improvements and potential cross-module synergies. Expected answer: Focus on time tracking, but consider integration points. Impact on approach: Would prioritize standalone improvements but keep integration in mind for future scalability.
Why it matters: Helps identify areas of friction and opportunities for improvement. Expected answer: Adoption is good, but engagement drops after initial time entry. Impact on approach: Would focus on improving the ongoing user experience and adding features to encourage consistent usage.
Why it matters: Informs our strategy for differentiation and feature prioritization. Expected answer: Strong in enterprise integration, weaker in user experience and remote-specific features. Impact on approach: Would emphasize improving UX and adding remote-centric features while leveraging existing enterprise strengths.
Why it matters: Ensures our improvements align with broader company goals. Expected answer: Primary focus on improving user satisfaction and data accuracy for remote workers. Impact on approach: Would prioritize features that make time tracking easier and more accurate for remote employees.
Tip
Let's take a quick minute to organize our thoughts before moving on to user segmentation.
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