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Product Management Root Cause Analysis Question: Investigating Instagram Creator Studio's analytics performance degradation
Image of author vinay

Vinay

Updated Dec 6, 2024

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Asked at Meta

15 mins

Why has Instagram Creator Studio analytics loading time increased to 3 minutes?

Problem Solving Data Analysis Technical Understanding Social Media Data Analytics SaaS
Social Media User Experience Data Analytics Performance Optimization Root Cause Analysis

Introduction

The sudden increase in Instagram Creator Studio analytics loading time to 3 minutes is a critical issue that demands immediate attention. This performance degradation directly impacts user experience and could potentially lead to decreased engagement with the platform. In this analysis, I'll systematically investigate the root cause, generate hypotheses, and propose solutions to address this problem effectively.

Framework overview

This analysis follows a structured approach covering issue identification, hypothesis generation, validation, and solution development.

Step 1

Clarifying Questions (3 minutes)

  • Looking at the timing, I'm thinking this might be a recent change. When exactly did you first notice this increase in loading time?

Why it matters: Pinpointing the timeframe helps narrow down potential causes. Expected answer: Within the last week or two. Impact on approach: A sudden change suggests a recent update or external factor, while a gradual increase might indicate a scaling issue.

  • Considering user segments, I'm wondering if this affects all users equally. Have you noticed any patterns in terms of user types or regions experiencing this issue more severely?

Why it matters: Identifying affected segments can help isolate the problem. Expected answer: The issue seems to be widespread but more pronounced for users with larger followings. Impact on approach: If specific to certain user groups, we'd focus on their unique characteristics or usage patterns.

  • Given the nature of analytics, I'm curious about data volume. Has there been a significant increase in the amount of data being processed recently?

Why it matters: Data volume could be straining the system. Expected answer: Yes, we've seen a 30% increase in data volume over the past month. Impact on approach: If confirmed, we'd need to investigate data processing optimizations and scaling solutions.

  • Thinking about recent changes, have there been any updates to the Creator Studio or related backend systems in the past month?

Why it matters: Recent changes are often the culprit in sudden performance issues. Expected answer: We rolled out a new analytics feature two weeks ago. Impact on approach: If true, we'd focus on the impact of this new feature on system performance.

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